Customer Service

We offer a One Counter Solution for most Council services. Customer Service staff are multi-skilled and able to assist with a wide range of enquires, including:

  • Rate payments and enquiries
  • DA/related certificate lodgement (Civic Centre only)
  • Planning and Finance certificates (Civic Centre only)
  • Animal registrations
  • Parking Permits
  • Lodgement of all Council forms
  • Justice of the Peace.

Enquiries related to filming or use of Council parks and sporting fields, should be directed to the Recreation Bookings Coordinator via email openspacebookings@canadabay.nsw.gov.au.  

Justice of the Peace

The Justice of the Peace service is available at the Civic Centre Tuesday and Thursday from 10am-12pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. For other local locations please view the Justice of the Peace Availability - Local branches fact sheet.

Duty Planner

Council's Duty Planner service is available at the Civic Centre, Monday to Friday from 8.30am-1pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. The Planning and Development section of this website contains all relevant planning controls. The property information and application search tools enable you check the status of your development application.

Forms and fact sheets

All Council forms and fact sheets are stored in one central location.

Payments

We can accept cash, cheque, EFTPOS and credit card (except Diners). Please note all credit transactions will incur a 1% surcharge (2% Amex).

Commendations and complaint handling

Page last updated on: 12/07/16

Canada Bay eServices hub

Make online payments, book a service, search properties, track development applications and lodge customer requests.

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