Collection service matters

 

 

How often are my bins collected?

Every service-entitled property within the City of Canada Bay Local Government Area is provided with a standard collection service:

  • Weekly waste service (red lidded bin)
  • Fortnightly recycling service (yellow lidded bin)
  • Fortnightly garden organics service (green lidded bin)
  • Twice-yearly bulk household collection

Houses and units receive the same volume of waste and recycling, however, because of storage and space issues, units share bins and recycling is collected weekly.

When is my collection?

If you would like information about your bin or bulk household collection dates, please call the Waste Hotline on 1300 551 659, operating Monday to Friday, 8am to 5pm.

Damaged, stolen and replacement bins

If you need to report a damaged or stolen bin, submit a request for additional bins or if you require bin stickers or signage for use in unit bin bays, please contact the Waste Hotline on 1300 551 659, Monday to Friday, 8am to 5pm.

What goes in my bins?

Collection services on public holidays

If your regular collection day falls on a public holiday, your bin will still be emptied. However, please ensure you put your bin out the night before your scheduled collection, as the trucks may collect your bins earlier in the day than usual, due to earlier closing times at waste management facilities.

Children and safety

City of Canada Bay and SUEZ would like to remind the community to take extreme care around the trucks whilst they are performing collection services. Please ensure children are playing safely away from the trucks.

Bulk household collection service

The City of Canada Bay provides two bulk household collections per year on pre-scheduled dates to each residential property.

Residents are able to present a maximum of three cubic metres of material in total: that is approximately 3m x 1m x 1m.

The bulk household collection service is designed only for household materials which cannot be collected as part of the regular waste, recycling and garden organics services.

Materials must be placed on the kerbside nature strip in front of your property only on the weekend prior to your scheduled collection date.

Your materials must be sorted into four piles:

  1. Mattresses
  2. Broken furniture, toys and household items  - all loose materials must be placed in boxes or tied in bundles
  3. Branches, twigs and prunings that meet size requirements  - all garden organics must be boxed or tied with string
  4. Metals such as white goods - please note all doors should be removed.

The following breaches will be treated as illegally dumped waste - penalty infringement notices can be issued:

  • Materials presented earlier than the weekend prior to your collection date
  • Large bulky material not easily handled by two people
  • Waste exceeding three (3) cubic metres
  • Hazardous and non-conforming waste such as: asbestos, building waste and fencing, paint and solvents, car parts and tyres, chemicals and cleaners and large tree trunks.

Residential charges

A Waste Management Charge of $402.50 will be levied on all domestic residential properties, entitling each property to:

  • Weekly collection of 120L of general waste
  • Fortnightly collection of 240L of co-mingled recyclables
  • Fortnightly collection of 240L of garden organics
  • Two domestic bulk household collection services per year.

Additional service charges

Upon application, a Waste Management Charge (depending on type of service) will be levied on all domestic properties and will be issued to property owners who apply in writing to Council for any additional bins. Each application for an additional service will be considered separately by Council's Coordinator Resource Recovery and Waste Management and upon approval each property will be entitled to a weekly/fortnightly collection of the bins issued under application. These properties will be levied with one or more of the following charges depending upon the bin type(s) applied for, pro rata:

 ADDITIONAL SERVICES

CHARGE PER ANNUM       

 1 x 120L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics bin/s

$402.50/year

 1 x 240L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics bin/s

$659.50/year

 1 x 240L Recycling bin

FREE

 1 x 240L Garden Organics bin

$46/year

 New/Change of Waste Service - Residential Properties Application Form.

Commercial charges

Upon application a Waste Management Charge will be levied on all commercial (business) properties to collect the domestic portion of waste from these properties. The service for Commercial properties is optional, and owners/occupiers may utilise either Council's domestic waste collection service or a private collection contractor. Council's service entitles each property to a weekly collection of waste and fortnightly collection of recycling issued under application. These premises will be levied with one or more of the following charges depending upon the bin type(s) applied for, pro rata:

ADDITIONAL SERVICES

CHARGE PER ANNUM             

1 x 120L Waste + 1 x 240L Recycling + 1 x 240L (optional) Garden Organics bin/s

$450/year inc GST

1 x 240L Waste bin 

$900/year inc GST

1 x 240L Garden Organics bin

$150/year inc GST

1 x 240L Recycling bin

$225/year inc GST

New/Change of Waste Service - Commercial and Non-Rateable Properties Application Form.

Non-rateable properties

Upon application Council may provide non-rateable properties (including non-profit and/or community organisations) with a domestic waste service at rates identical to the Commercial premises waste collection service listed above.

Standard commercial rates will apply to churches and community organisations, charities, child-care centres, schools and all non-profit organisations.

 New/Change of Waste Service - Commercial and Non-Rateable Properties Application Form

Other recovery services

Council has compost bins and worm farms for sale. Payment for these items can be made at Council's Customer Service Counter.

ITEM  

CHARGE (inc GST)

RELN Compost Bin (225 litre)                                        

$40

RELN Worm Farm (worms not included)

$75

Community Sharps Container

$5

Compost Aerator

$20.50

Schools

Schools within the Council area may be provided with recycling bins up to a limit of 5 x 240L, collected weekly, plus 1 x 660L cardboard bin, free of charge. Any waste bins requested will be levied at a charge identical to the Commercial waste collection service.

Vacant residential lots

Vacant land will be levied at $101, being approximately 25% of the Domestic Waste Management Charge of $402.50 per annum for domestic residential properties.

Residential properties where a dwelling has been demolished for the purpose of constructing a new dwelling may be eligible for a rebate of 75% off the Domestic Waste Management Charge. Upon application and approval this rebate will be applied for periods where the service will be removed by Council.

Special circumstances

In instances where Council's General Manager is satisfied that special assistance is required, often in the case of hardship, the elderly, or in cases of disability, the General Manager may provide one or more of the following services free of charge for a specified period:

  • Additional collection of current bin(s)  
  • Additional waste bin
  • Additional recycling bin
  • Additional garden organics bin.

 ADDITIONAL SERVICES

 CHARGE PER ANNUM

 1 x 120L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics bin/s

$372.50/year

 1 x 240L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics bin/s

$629.50/year

 1 x 240L Recycling bin

FREE

 1 x 240L Garden Organics bin

$46/year

Houses and townhouses

If you live in a house or townhouse, follow these guidelines to ensure your bin is emptied:

  • Ensure your bin does not weigh more than 70kg
  • Ensure your bin is not overfull or overflowing - the bin lid must be closed
  • Place items loosely in the bin so that they fall out when emptied - avoid jamming items into your bin
  • Place your bins out on the kerb the night before collection
  • Place bins one metre apart
  • Avoid placing bins near obstacles including awnings, poles, trees and overhead power lines
  • The wheels and handles of the bin must face the house with the lid opening towards the road
  • All items must be contained within the bin - no excess waste will be collected.

Units

If you live in a unit complex where your bins are shared with other households, follow these guidelines to ensure your bins are emptied:

  • If you live in a complex with a common bin area that is LESS than 10 metres from the property boundary, you do not need to place your bins at the kerbside for collection. Your bins will be collected, emptied and returned to the property by Council's waste contractor
  • If you live in a complex with a common bin area that is MORE than 10 metres from the property boundary, you will need to place these bins in an area within 10 metres of the property boundary or at the kerbside. Council's waste contractor is not permitted by Council to enter the property beyond this 10 metre point.  Your bins will be collected from this 10 metre point, emptied and returned to a similar point.

If you live in a complex with no convenient common area, you will need to place your bin on the kerbside. Please remember:

  • Ensure your bin does not weigh more than 70kg
  • Ensure your bin is not overfull or overflowing - the bin lid must be closed
  • Place items loosely in the wheelie bin so that they fall out when emptied - avoid jamming items into your bin
  • If you are placing your bins on the kerbside, please see the notes on the placement of bins in the 'Houses and Townhouses' section above.

Commercial properties

If you are presenting bins at a commercial property, please see the notes on the placement of bins in the 'Houses and Townhouses' section above.
Please also note that bins must be placed at the front of the premises for collection, unless prior arrangements have been made directly with Council's waste contractor via the Waste Hotline on 1300 551 659.

Other reasons why your bin might not have been emptied

One of the main reasons your bin may not have been collected is because the contents have been contaminated by unacceptable materials.

If your recycling or garden organics bins are contaminated, your bin may not be collected and may have a warning sticker placed on it to alert you to the contamination. You will need to remove the non-recyclable items and call the Waste Hotline on 1300 551 659 to have your bin collected.

Other reasons your bin may not have been emptied include:

  • It was too heavy, overfull or overflowing
  • It was not placed out in time for collection
  • The bin was not placed correctly e.g. it is facing the wrong way
  • The bin was located near an obstruction such as trees, telephone poles or overhead power lines.

Please note: bins are the property of the City of Canada Bay however the customer is responsible for the general cleanliness of the bin. Any damaged or stolen bins should be reported to the Waste Hotline on 1300 551 659 for Council's waste contractor to repair or replace as necessary.

What is contamination?

Contamination is any material that is not permitted to be placed in either the yellow lidded recycling bin, or the green lidded garden organics bin. These items may not be allowed for a variety of reasons. Contamination by placing the incorrect materials in the recycling and/or garden organics bin may result in the contents being unsuitable for reprocessing. In many cases just one bin containing contaminated material may result in an entire truckload being rejected for reprocessing, and as such it becomes unusable and is disposed of to landfill at a much greater environmental and financial cost.

Plastic bags are the most common contaminant found in recycling. Remember, plastic bags must never be placed in your yellow lidded recycling bin - they should be reused, returned to a supermarket with a special plastic bag recycling station, or disposed of in your waste bin.

Contamination management

City of Canada Bay and waste and recycling contractor SUEZ work together to reduce contamination in the recycling and garden organics bins. A number of tools are used to educate the community about sustainable waste management practices and correct service use.

Bin checks by collection vehicle drivers and Education Officers

All SUEZ collection vehicles are fitted with cameras to allow the contents of the bins to be viewed as they are being emptied into the trucks. At other times, an Education Officer may check the contents by lifting the lids on the bins. Residents who place incorrect items in the recycling or garden organics bins may receive a letter to remind them of the materials which should be placed in the bin. Heavily contaminated bins may not be emptied as the contents are not suitable for processing. In theses instances, residents are required to remove the contaminants from the bin before it can be emptied. Where ongoing contamination of a bin occurs and where the resident has received several letters addressing the issue, Council may suspend the service.

Contamination in units

A number of resources are available to residents, members of the body corporate, strata managers, site managers and real estate agents to assist with reducing the levels of contamination in shared recycling and garden organics bins. The following educational material can be provided for free, on request:

  • Waste service guides
  • Multilingual waste service guides (includes information in English, Arabic, Chinese, Greek, Italian and Korean)
  • Contents stickers for the recycling and garden organics bins
  • Recycling bin bay signs.

For more information about contamination management or requesting the above resources, please contact the Waste Hotline on 1300 551 659.