Contact Us

City of Canada Bay is committed to providing the highest level of service to its residents and customers. This page includes information on the customer service centre locations and lodging a online form.

Council offers a multiple number of channels of communication:

Contact us 

Phone: 9911 6555 Contact our Customer Service Team, 24 hours, 7 days a week

Website Chat: Please see the pop up dialogue box on the left hand corner. Weekdays between 9am - 4.30pm

Email: customer service on contactus@canadabay.nsw.gov.au outside business hours please contact us via council@canadabay.nsw.gov.au

Online Services: Follow the link to complete an online eRequest.

Waste hotline:1300 551 659 (8am to 5pm weekdays)

Mail: Locked Bag 1470, Drummoyne NSW 1470

Lodge a commendation or complaint with Council: Customer Service

 

In person

Council offers two locations for in person transaction and service:

Civic Centre Concord Library

1A Marlborough Street, Drummoyne
Monday to Friday
8.30am-4pm

60 Flavelle Street, Concord               
Wednesday  
9.30am-4pm

Please note: DA related lodgements, payments, enquiries and urgent certificates (e.g. 149) are not accepted at Concord.

Justice of the Peace

The Justice of the Peace service is available at the Civic Centre Tuesday and Thursday from 10am-12pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. For other local locations please view the Justice of the Peace Availability - Local branches fact sheet.

Duty Planner 

Council's Duty Planner service is available at the Civic Centre, Monday to Friday from 8.30am-1pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. The Planning and Development section of this website contains all relevant planning controls. The property information and application search toolsenable you check the status of your development application.

Waste Hotline

The Waste Hotline operates Monday to Friday 8am to 5pm. Call the Waste Hotline on 1300 551 659 to report a missed service or report lost, stolen or damaged bins. Through the Waste Hotline you can also request your bin collection days and bulk household collection dates or seek any other information regarding Council’s Resource Recovery and Waste Collection services.

Page last updated on: 07/06/18

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