Contact Council

We are committed to providing the highest level of service to our residents and customers. Please find the different ways you can contact us listed below:

In person

• Civic Centre
  1a Marlborough Street, Drummoyne 2047
  Opening hours: Monday to Friday 8:30am–4pm
• Concord Library
  60 Flavelle Street, Concord NSW 2137
  Opening hours: Every Thursday 12pm-4:00pm
  Note: Concord Library’s Customer Service Desk is cashless and only accepts EFTPOS payments.

Phone

• Customer Service: Contact our Customer Service team 24 hours a day, 7 days a week on 9911 6555.
• Waste Hotline: Call 1300 551 659 between 8am–5pm weekdays for information about bin and bulk household collections, and to report lost, stolen or damaged bins.

Online

• Email: council@canadabay.nsw.gov.au
• Webchat: click the pop up box on the bottom right hand corner of this webpage to chat with our Customer Service team weekdays between 8:30am–4:30pm.
• Submit an online eRequest.

Mail:

• Locked Bag 1470, Drummoyne NSW 1470

Snap Send Solve

• Reports received via commercial applications such as Snap, Send, Solve do not collect sufficient information for Council to complete the request effectively, which can result in delays in processing. For this reason, City of Canada Bay recommend that reports are submitted here, or by contacting us on 9911 6555 or by email.

Media

For all media enquiries please contact media@canadabay.nsw.gov.au.

Complaints

If you would like to lodge a complaint, you can:

• Call: 9911 6555
• Email: council@canadabay.nsw.gov.au
• Mail: Locked Bag 1470, Drummoyne NSW 1470\
• Submit an eRequest