Duty Planner

We offer a free 15-minute Duty Planner phone call service between 9am–12pm weekdays. 

Advice provided

The service is designed to provide preliminary advice on planning enquiries associated with properties and development proposals, including:

• The development assessment process, and
• Council's planning controls.

Due to the high demand for this service, we are unable to go through all of the Council's controls in detail or provide a detailed assessment of any development proposal you may be considering. 

We recommend that you use Council’s Pre-Lodgement Panel for any large or complex proposals.

Council’s Planning Controls

If you’d like to search a property for planning information (Land Zoning, Floor Space Ratio, Building Heights, Heritage), you can do this online, and for free, via the NSW Planning Spatial Viewer.

For assistance please view the NSW Planning Spatial Viewer Quick Reference Guide.

Advice not provided:

Please call 9911 6555 for advice about the following matters:

• Exempt & Complying Development, please ask to speak to the Building Services Team
• Unauthorised Works and Building Compliance, please ask to speak to the Building Compliance Team
• Heritage Item or Heritage Conservation Area, please ask to speak to the Heritage Advisor (Monday, Tuesday, and Friday)
• Stormwater, Engineering and Flooding, please ask to speak to our Development Engineer
• Driveways and Vehicular Crossings, please ask to speak to our Infrastructure Inspector
• Swimming Pools Compliance, please ask to speak to our Pool Compliance Officer (Monday, Tuesday, and Wednesday)
• Food Safety and Health, please ask to speak to our Environmental Health Team
• Building Certification, please ask to speak to our Building Certification Team.
• Dividing Fences, please refer to the Dividing Fences Act 1991 and associated fact sheets including information on the NSW Civil and Admirative Tribunal who assist with resolving disputes on dividing fences.

Please visit our application tracker for application on public notification or determined applications.

Make a booking

To make a booking please click through to the Duty Planner Booking Page. You will be required to provide some basic details about your enquiry to help us ensure that you make the most of your 15 minutes and allow us to gather information on the type of enquiry you have.